Questions & Answers

Frequently Asked Questions

Straight answers on setup, moving kits between jobs, what you get, and how the partner model works. Don't see your question? Call or email us — we answer the phone.

Setup & Deployment

The first deployment takes a little longer while you get familiar with the process. After that, it adds maybe 10 minutes to a visit — that's the physical placement of the sensors and base.

The rest isn't really extra time. Figuring out where rodents are getting in is already the hard part of any inspection, and it's the question you're trying to answer anyway. In a space you've never been in, with no daytime activity to go on, you're often working from the customer's best guess. That's exactly what RodentRadar is for — it's your eyes and ears in the middle of the night, when activity is highest and nobody's there to watch it.

Yes — the current hardware needs a WiFi connection at the site for the base unit to upload activity. The sensors talk to the base directly, so only the base needs the network, but that connection has to be there.

We'll be straight with you: for a site with no usable WiFi, that's a limitation of the current version. If you're not sure whether a site will work, tell us about it before you deploy and we'll help you sort it out.

Coverage is about method, not just square footage. Rodents move along walls, pipes, and edges, so it's the runs you watch that matter — not blanketing a room.

The first night or two is reconnaissance. Place the sensors a bit further off the wall so each one takes in as much area as possible, and let them answer the basic questions: is there a problem, how big is it, and what general areas are they moving through? Once you know that, you reposition — pull sensors from the quiet zones and move them to the spots that showed first activity, tightening the picture each night.

With 8 sensors and that systematic approach, you can cover most commercial kitchens or homes.

Long enough that you're not thinking about it mid-job. The sensors go into deep sleep during the day and, at night, only wake to send data when they actually detect activity — so battery life is partly tied to how active the infestation is. A busy site draws a bit more than a quiet one.

In our test environments, batteries have lasted months. For the Diagnostic Kit, that means you're typically only charging between sites, not during a deployment. The dashboard reports each sensor's battery level every 24 hours, so you always know where they stand.

Moving a Kit Between Locations

Yes — that's exactly what the Diagnostic Kit is built for. You buy it once and redeploy it at job after job. It's a permanent tool on your truck, not equipment tied to a single location. Deploy at a site, find the entry points and travel paths, remediate, then pull the sensors and take the kit to the next account.

The only ongoing cost is the monthly platform fee. The hardware itself you pay for once.

The sensors are factory-tied to the base station, and that pairing doesn't change when you move — so there's nothing to re-pair. The main change is getting the base onto the new site's WiFi network.

The clean way to move: swipe each sensor with the magnet to put it back into deep sleep, which saves battery and stops it trying to reach a base that's offline in transit. At the new site, the base connects to the new network, and you wake the sensors with the magnet to bring them back online.

The base has a reset button that tells it to expect a new network. You can also just unplug it and move it — that works too, there's only about a 30-second delay while it looks for the old network before moving on.

The Diagnostic Kit (8 sensors, $149 + $14.95/mo) is your portable investigation tool — bring it in, find the problem, remediate, move on to the next job.

The Watch Kit (4 sensors, $99 + $9.95/mo) is what you leave behind at a client site after remediation for ongoing monitoring. Same dashboard, same playback — it just stays put and keeps watching the known hot spots.

Most operators use both: the Diagnostic Kit moves job to job, and Watch Kits stay deployed at accounts under monitoring.

What It Detects

The sensors detect movement and log it with a timestamp, building the activity picture you see in playback. Species identification from the sensor data alone isn't the claim we make — what the system gives you is where and when activity is happening, mapped to the floorplan, so you can read travel paths and concentration.

That said, field experience fills in the rest: how droppings are scattered, emergence timing relative to when people leave, and whether you're catching young animals all tell you what you're dealing with. We share that kind of insight with partners.

It compresses a full night of activity into a few minutes on your floorplan. Heat circles show where movement concentrates, and you control the speed — slow it down to study a hot spot or run it fast for the overview. A thousand-plus motion events in a night becomes something you can actually watch in minutes instead of scrolling endless logs.

Compliance & Documentation

The system produces timestamped detection logs, activity trends, and before/after remediation data — the kind of evidence-based record that compliance-sensitive accounts and third-party programs look for. Operators tell us this is one of the strongest uses of the system.

Reporting requirements can vary by state or county, so if you need something more specific than our standard reports, we'll build it. We hold all the data for every sensor, so we can produce a report in whatever format you need and add it to the reports already available to you. Just ask — we ask for up to 72 hours to turn around a new custom report request.

The Partner Model

This is the reason the partner model exists. RodentRadar doesn't sell kits directly to consumers who come to us from a partner's area — when a homeowner, property manager, or facility manager in your area contacts us, we route them to you rather than selling around you. The model is built to keep operators from being undercut by their own clients going direct.

We'll be straight about this: we don't draw hard lines on a map or sell exclusive territories. What we commit to is this — we won't go out and recruit another operator into an area you're already serving, and consumer leads that come to us from your area get routed to you. No bid, no ad spend, no lead-gen fee.

If another operator independently comes to us from an area you serve, we're not going to turn them away — but we're not the one bringing them in. Early partners get priority, so the sooner you're in, the stronger your position as the network grows.

Apply anyway and tell us your service area. Since we don't sell exclusive territories, having another operator nearby doesn't shut you out — and early partners still get priority as the network and the lead flow grow.

Billing, Shipping & Support

Units ship within 24 hours of your order. We cap how many units we sell per day specifically so that every order placed gets fulfilled inside that 24-hour window — we'd rather limit volume than leave an order sitting.

Every kit is assembled, paired, and tested for your account before it goes out.

Real support from a small team — we answer the phone. Partners get a direct line for setup help, product questions, and the field intelligence we're building across the network. Reach us at (716) 868-9915 or marshall@rodentradar.com.

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