Privacy policy.

1. Scope

This policy explains how RodentRadar, operated by Marshall Technologies, handles information from the public website, contact and investigation requests, customer accounts, connected hardware, floorplans, and product support.

2. Information we collect

We collect information you provide, information the product records, and limited technical information created when you use the site or service.

• Contact and account details: name, email, phone number, company or property name, location, account credentials, and the details you choose to include in a request.
• Service and transaction details: assigned equipment, installation and activation status, support history, shipping information when hardware is sent, and billing records handled with the relevant payment provider.
• Property and sensor records: floorplan sketches, labeled sensor positions, timestamped motion detections, device status, battery level, connectivity, and comparison records.
• Website and form records: browser and device information, IP address, referring page, site interactions, and form-submission records.

RodentRadar sensors record motion events. They are not cameras or microphones and do not identify a person or animal from a detection alone.

3. How we use information

• Review contact requests and determine whether RodentRadar fits the property situation.
• Set up, operate, support, and troubleshoot the RodentRadar system.
• Show detections in time order on the saved floorplan and compare monitoring periods.
• Coordinate agreed equipment assignment, shipping, activation, support, and billing.
• Maintain the reliability, security, and performance of the website and service.
• Meet legal obligations, enforce agreements, and investigate misuse.

We do not sell personal information.

4. When information is shared

We may share information only when it is needed to provide the service, operate the business, comply with law, protect people or the service, or complete a business transfer.

• Responsible field professionals and customer-site contacts: property and monitoring information needed for the agreed investigation and physical follow-up.
• Service providers: hosting, analytics, communications, shipping, payment, and technical providers working on RodentRadar’s behalf.
• Legal or safety reasons: when required by law or reasonably necessary to protect rights, safety, property, or the service.
• Business transfer: as part of a merger, financing, acquisition, reorganization, or sale, subject to applicable obligations.

5. Retention and your choices

We keep information for as long as it is reasonably needed to provide the service, maintain business and legal records, resolve disputes, and protect the service. Retention depends on the type of record and why it is held; this policy does not promise one deletion period for every system.

You may ask to access, correct, export, or delete information associated with you. Some records may need to be retained for legal, security, billing, dispute, backup, or operational reasons. You may also opt out of non-service marketing messages.

6. Cookies and analytics

The site may use cookies or similar browser storage for account sessions, preferences, attribution, and site analytics. You can control cookies through your browser, although disabling them may prevent account or product features from working correctly.

7. Security

RodentRadar uses administrative, technical, and physical safeguards appropriate to the systems and information involved. No storage or transmission method is completely secure. Please contact us if you believe your account or information may be at risk.

8. Children

RodentRadar is not intended for use by children under 18, and we do not knowingly collect personal information from children through the service.

9. Changes to this policy

We may update this policy as the product, business, or legal requirements change. The date at the top shows the latest published version. Material changes may also be communicated through the service or by email when appropriate.

10. Contact

For privacy requests:marshall@rodentradar.com or (716) 868-9915.

RodentRadar / Marshall Technologies
Buffalo, New York