Terms of service.

1. Agreement

By purchasing or using RodentRadar products or services, you agree to these Terms of Service. If you do not agree, do not use the products or services.

Marshall Technologies operates RodentRadar in Buffalo, New York.

2. The service and what the record means

RodentRadar records timestamped motion detections at labeled sensor positions and replays them in time order on a floorplan. The record can help focus a physical inspection. A detection does not by itself identify a species, animal count, exact route, entry point, cause, or successful remediation.

The current service includes:

• One RodentRadar base station and eight labeled wireless sensors assigned to the active site.
• Web access to activity data and floorplan playback.
• Storage of motion-event and device records needed for the service.
• RodentRadar product and setup support.

3. Price and billing

For homes, rental properties, and businesses, the 30-day diagnostic costs $195 plus a $100 refundable deposit ($295 at checkout). The return window starts at delivery. Postmark the return by day 30 to receive the $100 deposit back. If you keep the kit, the deposit converts to ownership and includes one year of monitoring starting on day 31. After that year, monitoring is $39.95 per year. If monitoring lapses, uploads stop; you can renew anytime. Direct orders are paid through Stripe checkout on rodentradar.com; the order is placed when payment completes, and kits ship to US addresses only.

Commercial partners pay $95 per installation plus the first month’s $25 ($120 to start), then $25 per month while that installation remains active. Each new installation starts a new $120 first month. Idle kits incur no fee. Partners set their own customer prices. Billing starts when the site goes active on the dashboard and stops when the partner closes it out, with anniversary billing per site and no proration for a billed month. Sending a contact request does not order hardware, book an investigation, or start billing.

4. Customer, account, and field responsibilities

The responsible operator keeps the customer relationship and owns site permission, installation and sensor placement when assigned, physical inspection, interpretation, customer communication, treatment or exclusion decisions, and the field result. RodentRadar supplies the product, the timestamped floorplan record, and product support.

Customers, account users, and responsible operators must provide accurate information, protect account credentials, use the system only with proper site authority, and perform the duties they accept for the property and equipment.

5. Equipment ownership and returns

Homeowner kits remain RodentRadar’s property until the return window closes and the deposit converts to ownership. Commercial partners own their kits. Return responsibility and shipping instructions are confirmed in writing before shipment. Do not return equipment without first obtaining the correct return instructions from RodentRadar.

6. Acceptable use

You agree not to:

• Use the service for an unlawful purpose.
• Use the service to monitor people without proper knowledge, authority, or consent.
• Attempt to gain unauthorized access to accounts, devices, data, or systems.
• Reverse engineer, modify, or tamper with the hardware or software except where the law expressly permits it.
• Resell, redistribute, or represent the service without authorization.
• Present a detection as proof of a claim the record does not establish.

7. One-year limited hardware warranty

RodentRadar hardware is covered by a one-year limited warranty against defects in materials and workmanship. The warranty does not cover misuse, accidents, unauthorized modifications, normal wear and tear, or battery replacement.

Contact RodentRadar before returning hardware so the problem, required components, and return instructions can be confirmed.

8. Service limits and limitation of liability

RodentRadar is a detection and monitoring tool. We do not guarantee the elimination of rodents or pests. The service provides information about recorded activity that can help prioritize where to inspect next. A RodentRadar detection does not, by itself, identify an entry point.

To the maximum extent permitted by law, RodentRadar shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including property damage, loss of profits, or business interruption.

9. Changes to these terms

We may update these terms as the service or legal requirements change. Material changes may be communicated by email, through the service, or through a notice on the site. Continued use after updated terms take effect constitutes acceptance of the updated terms.

10. Contact

For terms questions:marshall@rodentradar.com or (716) 868-9915.

RodentRadar / Marshall Technologies
Buffalo, New York