Customer support / Updated August 25, 2026
Shipping, returns, and warranty.
RodentRadar confirms the property, responsible operator, available system, and written equipment terms before anything ships.
Before shipment
Confirm the shipment with us.
Homeowner kits ordered through checkout ship to the US address entered at payment, and we email tracking when the kit ships. For partner and commercial installations, we confirm the property, who will place the sensors, the available kit, and the date before shipping. A contact request does not reserve a system.
- Ship only after
- Paid checkout or written partner terms
- Tracking
- Sent when available
- Damage or missing parts
- Contact RodentRadar promptly
Homeowner returns
Ask before returning hardware.
We confirm ownership, return responsibility, required parts, and shipping in writing. Ask us for instructions before sending anything back.
For the current home diagnostic, postmark the return by day 30 after delivery to receive your $100 deposit back. Earlier purchases keep the return or guarantee terms in their order confirmation.
We check returned equipment against the written return terms when it arrives. The postmark determines whether a current homeowner return meets the 30-day deadline.
One-year limited warranty
Read what the warranty covers.
The warranty excludes misuse, accidents, unauthorized changes, normal wear, and batteries. Contact us before returning hardware.