Customer support / Updated August 25, 2026
Shipping, returns, and warranty.
RodentRadar confirms the property, responsible operator, available system, and written equipment terms before anything ships.
Before shipment
There is no public kit checkout.
Before promising a shipment, we confirm the property, field professional, available kit, and date. A contact request does not reserve a system.
- Ship only after
- Written assignment terms
- Tracking
- Sent when available
- Damage or missing parts
- Contact RodentRadar promptly
Returns and assigned equipment
Ask before returning hardware.
We confirm ownership, return responsibility, required parts, and shipping in writing. Ask us for instructions before sending anything back.
Historical direct-kit purchases keep the return or guarantee terms in their order confirmation. Those terms do not create a current public kit offer.
A return is not complete until the required equipment is received and checked against the written assignment terms.
One-year limited warranty
Read what the warranty covers.
The warranty excludes misuse, accidents, unauthorized changes, normal wear, and batteries. Contact us before returning hardware.